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If neo.tax makes any errors with in computing your credit, filing your credit, or submitting your credit to your payroll provider for inclusion on your quarterly payroll tax returns, we will do what it takes to fix the error, including the preparation of amended returns, preparation of corrections and explanations to your CPA and/or the IRS in order to resolve the issue, and reimbursement of up to a maximum of one million dollars for any penalty or interest that you would not have otherwise had to pay but for our error, and/or any reasonable out of pocket fees that you had to pay to an accountant to review and/or correct the error.
We will also provide you and/or your accountant with free audit guidance to help respond to any IRS inquiry related to R&D Credits that were prepared by neo.tax. Although we can provide such audit support to your accountant in case of an audit, neo.tax is not able to provide legal advice nor are we authorized to represent you directly with the IRS.
Neo.tax will not reimburse you for any penalties or interest that are due as a result of any of the following: